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If caught off guard due to surge in demand, emails, queries or logistic issues, don't blame it on COVID and assume customers will forgive...

Are we back to normal? Not quite so, below trends show us a permanent trend that retailers and brands need to adapt in times...

Last year was a challenge like no other for the retail industry. COVID-19 upended people's existence worldwide, threatening human life and undermining the global...

World is changing at a very brisk pace, user habits are changing, there are economic and social factors that can have an impact on...

With daily updates on COVID variations still inundating our lives, combined with the vaccination rollout ramping up, retail is seeing more and more promising...