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Last year was a challenge like no other for the retail industry. COVID-19 upended people's existence worldwide, threatening human life and undermining the global...

Dive Brief: Nine out of the world's 10 largest e-commerce companies experienced double-digit revenue growth during the pandemic year of 2020, according to a...

It’s been a tough year for many small product businesses. First they had to pivot to selling online only when the pandemic first hit,...

For most of the industry's life, retail had a plentiful supply of labor for critical tasks that was absolutely free. The source of that...

If caught off guard due to surge in demand, emails, queries or logistic issues, don't blame it on COVID and assume customers will forgive...