We live in unusual times and nobody can predict how the Post-Pandemic era is going to pan out. We are lucky in some ways...

It’s been a tough year for many small product businesses. First they had to pivot to selling online only when the pandemic first hit,...

If caught off guard due to surge in demand, emails, queries or logistic issues, don't blame it on COVID and assume customers will forgive...

As the U.S. pandemic restrictions continue to lift and consumers return to pre-COVD-19 behavior, there will be big implications for the retail industry. That's the...

Online grocery sales have gone through the roof in this current situation, as have other categories. New leaders in conventional retail are emerging, and...