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With a lesser number of customers allowed in the stores, benchmark being 30 to 40% of original capacity, suddenly the shopping experience has been...

For most of the industry's life, retail had a plentiful supply of labor for critical tasks that was absolutely free. The source of that...

When customers go shopping, they expect to be able to find the products they want at a convenient location at the right price point....

E-commerce in the U.S. grew 30% in 2020, its fastest growth rate since 2002, according to an emailed report from Forrester. Yet, the research...

Are we back to normal? Not quite so, below trends show us a permanent trend that retailers and brands need to adapt in times...